Aegean Changes Their Award Change/Cancellation Policy — For the Better!
I was glad to see this in my inbox yesterday! The six people who now read this blog know I’m a fan of Aegean Airlines, mostly for it’s easy path to 3 years of Star Gold. One tiny problem about redeeming the 20K+ miles earned in the process was that there were no changes allowed and cancelling the ticket meant you lost 50% of the miles. Starting next week, that’s no longer the case! A quick look at the new Aegean Miles&Bonus Terms & Conditions shows this:
Ticket Change Policy: 1. for Tickets booked and issued until 14/09/2012, no change of date, flight or destination is permitted after the Ticket’s issuance; 2. for Tickets booked and issued from 15/09/2012 onwards, members are able to change Ticket’s date and time, up to 30 minutes before flight’s departure time, upon a re-issue fee of 20 Euros per ticket.
Ticket Cancellation Policy: 1. for Tickets booked and issued until 14/09/2012: when cancellation is requested for a booking at least 24 hours prior to the ticket’s first flight segment departure date, then the Member’s account will be charged with 50% of the respective Miles used for this particular redemption. If the cancellation of a booking is requested less than 24 hours prior to the scheduled departure time, then the total of the Miles required for the redemption Ticket will be automatically deducted from the Member’s Account. 2. for Tickets booked and issued from 15/09/2012 onwards: a member may request a cancellation of a Ticket up to 30 minutes before the flight’s departure time. No Ticket cancellation can be put forth if within 30 minutes from flight’s departure. When a Ticket is cancelled, all corresponding Award miles are credited back to member’s account, while a Cancellation Fee of 20 Euros per ticket is applied.
This is a pretty decent change and cancellation policy. 20 Euros is about $25, which is cheaper than most other change/cancellation fees (to put it into perspective, U.S. Airways charges $150 except for their top-tier elites). While Aegean Gold members look like they’ll still have to pay, I’ll gladly pay $25 vs. losing half of my miles to change an award. Bravo, A3!
To me, the previous change/cancellation policy was the most negative aspect of the program. Now that this is gone, I’d say the main drawback is that they charge fuel surcharges for airlines that collect them. However, there are some decent redemptions, such as 21K miles for a one-way business class ticket within North America on United or US Airways, which is just 1,000 miles more than the threshold for Star Gold status.
Note that this doesn’t apply to tickets that have been already issued, or for tickets issued until September 14th — only tickets issued on September 15th, 2012 or after get this more lenient change/cancellation policy.